Some companies still dismiss Emotional Intelligence training, saying such attitudes and habits, which are often formed in childhood, cannot be changed. However, psychologist, author and EI expert Daniel Goleman disagrees. According to Goleman, habits can become hard-wired from the very first instance. Itâ€™s the practice that makes perfect.
You can bet your bottom dollar that conflicts will no doubt arise in the office, on the factory floor and within sales staff. Is conflict good, bad or necessary? Conflict is not a bad thing in itself. Conflicts can often result in resolution of issues. Yet, conflicts and conflict resolution can cause a lot of discord and wasted energy in any and all workplaces, businesses and organizations.